Frequently asked questions

Gifts and fun finds: things to make someone laugh, keep them cozy, or brighten a room. We pick each one because it would make a good gift. Have a look around the shop.

Use the contact page or email us at flipvollc@gmail.com.

Yes. Shipping is free on every order because it’s already built into the price you see, so there’s no shipping fee at checkout. We ship to the 48 contiguous states and Washington, DC only, and can’t ship to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, American Samoa, the Northern Mariana Islands or military APO/FPO/DPO addresses yet.

Orders usually leave the warehouse in 1–5 business days and arrive 3–7 business days after that. These are estimates, not guarantees. See our shipping page for what happens if an order is delayed.

We email you a tracking link as soon as your order ships. You can also look it up any time on our order tracking page. If the email doesn’t arrive, check your spam folder.

Your card is authorised when you check out, which puts a hold on the amount. It’s charged only after our supplier accepts your order. If we can’t place the order, the hold is released and you pay nothing.

You have 30 days from delivery to return an unused item in its original packaging; you pay the return postage. If something arrives damaged, wrong or lost, email us within 7 days of delivery (or the expected delivery date if it never arrives), with photos of an item problem or tracking details for a lost order, and we’ll replace or refund it at our cost. See our returns policy.