Shipping

We ship to the 48 contiguous states and Washington, DC only. We can’t ship to Alaska, Hawaii, Puerto Rico, the US Virgin Islands, Guam, American Samoa, the Northern Mariana Islands or military APO/FPO/DPO addresses, or internationally, yet. An order to one of those addresses is cancelled before your card is charged.

Shipping is free on every order. It’s already built into the price you see, so there are no shipping or handling fees at checkout.

Your gift is sent from a U.S. warehouse by our fulfilment partner, so it does not come from overseas.

• Processing: 1–5 business days from your order until it leaves the warehouse.
• Delivery: usually 3–7 business days once it ships.

Most orders arrive about 4–12 business days after you order. These are estimates, not guarantees. Weekends, holidays, weather and carrier delays can add time.

When your order ships we email you a tracking link. You can also look up your order any time on our order tracking page. If you don’t see the email, check your spam folder.

Your card is authorised when you check out, but you aren’t charged until our supplier has accepted your order. If we can’t place it, the authorisation is released and you pay nothing.

If we can’t ship within the time we’ve told you, we’ll email you with a new ship date, no later than 14 days after your order, and a simple way to cancel for a full refund. If it can’t ship by that date either, we’ll email you before it passes with a later date, no later than 30 days after your order, and ask you to confirm you still want it. If you don’t confirm by the first new date, we’ll cancel the order and refund you in full. We never take silence as a yes to a delay of more than 30 days.

Your order is ours until the carrier confirms it was delivered to your address. If tracking shows delivered but you can’t find it, check with neighbours and your household, then email us within 7 days. See lost, damaged or wrong items.

Questions about an order? Email us at flipvollc@gmail.com or use the contact page.