Returns & Refunds

If your order arrives damaged, defective, or not what you ordered, or your order is lost in transit or tracking says delivered but it never reached you, we pay to fix it. For a damaged or wrong item, email us within 7 days of delivery with your order number and clear photos of the item and packaging. For a lost order, contact us within 7 days of the delivery scan or expected delivery date and include the tracking details instead. We’ll send a replacement or refund you in full, your choice. You don’t pay to send anything back, and we may not ask you to.

You can return an item within 30 days of delivery if it’s unused and in its original packaging.

1. Email us your order number. Please don’t send anything back first.
2. We’ll reply with the U.S. address to return it to. Returns go to that address only, not the address on the original box.
3. You pay the return postage. Use a tracked service and keep the receipt, because we can’t refund items that don’t arrive.

Shipping was free, so there’s no shipping to refund.

Once we receive and check a return, we refund the item price to your original payment method within 7 business days. Your bank may take a few more days to show it. Refunds for damaged, wrong or lost items are sent as soon as we confirm the problem.

If you cancel because we delayed your order, the refund is the full amount you paid.

• Items that have been used, damaged by you, or are missing their packaging.
• Personalised or made-to-order items, if we ever sell them. We’ll say so on the product page.
• Returns sent without contacting us first, or after 30 days.

Anything else we choose to refund is a courtesy, not a promise.

Email us as soon as you can. If your order hasn’t been placed with our supplier yet we can cancel it and release your card authorisation. Once it’s placed it can’t be cancelled, but you can still return it under the rules above.

Email flipvollc@gmail.com or use the contact page. We’re Flipvo, LLC, 4281 Plompton Dr, Melbourne, FL 32935. Statutory consumer rights aren’t affected by this policy.